Returns & Exchanges

Request a return or exchange

1. Contact cs@orthofeet.com or 551-400-5400 and provide your order number and the item you wish to return or exchange.
2. Wait for customer service to confirm eligibility and provide the authorized return instructions.
3. Use the authorized return method and retain the shipping receipt or tracking details.

Eligible shoes and insoles have a 60-Day Wear Test. Final Sale exclusions and the separate conditions for socks and compression hosiery apply. Read the Returns and Refunds Policy before sending an item.

Orders covered by this policy

This policy applies to purchases made on tryorthofeet.com. To request a return or exchange, contact cs@orthofeet.com or 551-400-5400. Include your order number and the items you wish to return. Our team will provide return instructions; do not send items to an address without receiving those instructions.

Shoes and insoles: 60-Day Wear Test

Eligible shoes and insoles may be worn for the 60-Day Wear Test. If you are not satisfied, request a return or exchange within 60 days of the purchase date. Eligible returns receive a refund to the original payment method. One exchange is allowed per order; an exchanged item may still be returned under the applicable return policy.

Final Sale items

Products clearly marked Final Sale are non-refundable and are not eligible for returns, exchanges, or the 60-Day Wear Test. This restriction is shown with the product offer.

Socks and compression hosiery

These items must be returned within 60 days of purchase in resalable condition, in their original packaging with labels. A $5.00 restocking fee per returned item is deducted from the refund. Exchanges are not offered for socks or compression hosiery; return an eligible item and place a new order for a different size or color.

Return shipping

Return shipping for eligible orders within the contiguous United States is free when you use the return shipping method authorized by customer service. Contact us first for instructions. Shipping you arrange independently is not reimbursed.

Refunds and problems with an order

After your return is received and reviewed, we will notify you about the refund. Approved refunds are issued to the original payment method; the time for the credit to appear depends on your bank or payment provider. If an item arrives damaged or incorrect, contact cs@orthofeet.com or 551-400-5400 with your order details.